Customer communication & teams
Multiple agents, a shared inbox, Instagram DMs and conversation management.
Articles on this topic
Facebook Messenger for Business: How to Manage Messages
The 24-hour rule for messages to your Facebook Page, Meta's free automated replies, and how to avoid missed messages as your team grows.
Step-by-step Customer communication & teamsHow to Shorten First Response Time in Customer Service
Four practical ways to shorten first response time: ready-made replies, a bot for the first greeting, assignment rules and an after-hours message. We also cover what to measure and what to watch.
Comparison Customer communication & teamsTelegram vs WhatsApp for Business: Which Fits You?
We compared Telegram and WhatsApp from a business point of view: bots, fees, bulk messaging rules, privacy and which one suits whom.
Beginner's guide Customer communication & teamsHow to Use WhatsApp Business Labels
How do you organize chats with WhatsApp Business labels? A sample label set, setup steps, the 20-label limit and what changes as your team grows.
Step-by-step Customer communication & teamsManage Instagram and WhatsApp in One Dashboard
Bringing Instagram DM, WhatsApp and Web Chat messages into one inbox: how do chat assignment, bot-to-agent handover and merging customer records work?
Step-by-step Customer communication & teamsWhatsApp Multi-User: One Number, a Whole Team
You can use one WhatsApp number with several agents. We explain how chat assignment, handover and per-agent history work.