Chatbot, bulk campaigns with approved templates and order notifications on the official Business API.
Meta Approved Tech Provider
Talk to your customers from one panel with the WhatsApp Business API
AI-powered chatbot, bulk campaigns and e-commerce integrations on the official Meta infrastructure. WhatsApp, Instagram DM, Messenger and Telegram messages in one inbox.
- No setup fee
- GDPR and KVKK compliant
- Local support team
AI Sentiment Analysis — NEW
Never miss how your customer feels
Chatopya analyzes every WhatsApp conversation in real time and instantly tags angry, disappointed or worried customers. See the most common mood shifts, and let your team spot risky conversations before they escalate.
GDPR/KVKK-compliant sending
Send bulk messages on WhatsApp
Reach thousands of people at once with Meta-approved templates. Your number doesn't get blocked, consent records are kept, and you can see the delivery and read status of every message.
AI-Powered Marketing — NEW
Manage Your Meta Ads by Chatting
Create your Instagram, Facebook and conversion ads from one panel by chatting in plain language. Chatopya's Meta Marketing AI sets up campaigns, optimizes your budget and analyzes your performance.
Marketplace Integration
Manage all your marketplace orders from WhatsApp
Connect your Shopify, Trendyol and Hepsiburada stores to Chatopya. Automate order notifications, shipment tracking, customer messages and marketplace management from one place with the WhatsApp chatbot.
Brands that trust us
One inbox
Not just WhatsApp: all your messaging channels in one panel
Messages from Instagram DM, Facebook Messenger and Telegram land in the same panel as your WhatsApp chats. Your team stops switching apps and no customer message slips through.
Instagram DM
Route direct messages to your agents and let AI answer frequently asked questions instantly.
Instagram managementFacebook Messenger
Messages to your Facebook page never get lost; they are assigned to your team with full conversation history.
Telegram
Connect your Telegram bot and answer customer questions in the same flow as your other channels.
- All channels in one inbox
- AI-powered automatic replies
- Multiple agents and chat assignment
What it is used for
Three main use cases
Each one is explained step by step on its own page.
WhatsApp Chatbot
AI answers the frequent questions and hands the complex ones to an agent. A message that arrives at three in the morning does not go unanswered.
Chatbot solution
Bulk Messaging and Campaigns
Send segmented campaigns with approved templates. See open and click rates per message.
Campaign solution
Order and Shipping Tracking
Trendyol, Shopify and Hepsiburada orders are announced automatically. Shipping questions are answered by the system itself.
Marketplace solution
New to this?
What exactly is the WhatsApp Business API?
The WhatsApp Business app on your phone runs on one device and is used by one person. The API is Meta's infrastructure for companies: dozens of agents share the same number, your systems connect to WhatsApp, and you can send approved template messages to thousands of people at once.
You cannot access the API directly; it is used through a Meta approved solution partner such as Chatopya. We provide both the infrastructure and the panel that runs on top of it.
Explore the solution| Capability | Business app | API (Chatopya) |
|---|---|---|
| Agents at the same time | 1 person | Unlimited |
| Bulk messaging | Not available, risk of a ban | Unlimited, with approved templates |
| Chatbot and automation | Quick replies only | AI-powered flows |
| ERP / e-commerce connection | None | Ready-made integrations |
| Green tick (official account) | Cannot apply | Application support included |
Your side
Run everything from one panel
Conversations, campaigns, bot flows and integrations on the same screen. Your team stops switching between tools.
- Sent, delivered and read counts are visible in real time
- Message templates are built in the panel and submitted for Meta approval
- WhatsApp, Instagram DM, Messenger, Telegram and marketplaces share one menu
7/24
Automated AI Replies
2.4 sec
Average Response Time
7
Channels in One Panel
5
min
Average Setup
Onboarding
Four steps from application to launch
A specialist guides you through every step; no technical knowledge needed.
STEP 01
Application
We start your Meta Business account verification with your company and brand details.
STEP 02
Number verification
Your business number is migrated to the API. You can also use a brand new number.
STEP 03
Setup
We build the bot flows, message templates and integrations together and train your team.
STEP 04
Launch
You go live, and we watch performance together during the first week and fine-tune it.
Integrations
All integrations
Connects to the systems you already use
Order, stock and shipping data flows into WhatsApp automatically, so customers are informed before they ask.
Pricing
No hidden items
The Chatopya subscription and Meta's per-message fee are shown separately.
Starter
Small businesses getting started
1.499 TRY / month
- 1 user, 1 organisation
- 250 contacts, 1,000 messages
- Core campaign tools
Most chosen
Growth
Growing e-commerce teams
3.499 TRY / month
- Multiple users
- Marketplace integration
- Campaign and analytics module
Enterprise
Teams needing custom integration and an SLA
Custom quote
- Unlimited users
- ERP and custom API integration
- Dedicated account manager
Setup and training are free on every plan. Meta's messaging fees are billed based on usage.
FAQ
Frequently asked questions
If you cannot find what you are looking for, write to our team and we will reply the same day.
Ask a questionCan I use my existing WhatsApp number?
Yes. Once your number is moved to the API, the WhatsApp Business app on your phone stops working for that number and all chats are handled in the Chatopya panel. Past chats aren't transferred, so we schedule the switch for a quiet time.
Is Chatopya only for WhatsApp?
No. Alongside WhatsApp, you manage your Instagram DM, Facebook Messenger and Telegram messages from the same panel. Chats from all channels are collected in one inbox, assigned to agents and can be answered by the AI bot.
How does WhatsApp Business API pricing work?
There are two parts: Chatopya's monthly plan fee and Meta's per-message fee. Template messages are priced by category (marketing, utility, authentication). Replies within 24 hours of a customer's message include 1,000 free messages per number each month; after that they are charged. We show both items separately in our quote.
Do I need the green tick?
No. The green tick is Meta's official account badge and isn't required to use the API. If your brand recognition meets the criteria, we'll guide you through the application.
How long does template approval take?
Meta usually reviews templates within a few minutes to a few hours. To reduce the risk of rejection, we prepare templates with you according to the rules before sending.
Is sending bulk messages compliant with data protection law (KVKK)?
Yes, as long as you send to people who have given explicit consent and the content is within the scope of that consent. Chatopya keeps consent records, opt-out management and sending history; these records can be used as proof in an audit.
How long does setup take, and do I need a technical team?
You don't need a technical team. The timing depends on the status of your Meta Business verification; for verified businesses, setup is usually completed within a few business days. We set up the bot flows and integrations.
Let us build your own scenario together in a 30 minute demo
We will show a bot flow that fits your industry live and work out the price with you.