Automate customer support with an AI chatbot
Answer customer questions 24/7 instantly with Chatopya's WhatsApp AI chatbot infrastructure. Take customer satisfaction to the top with fast response times, automatic catalog sharing and order tracking — without human intervention.
- <3snResponse Time
- 97%Response Rate
- 7/24Uninterrupted
- -85%Support Load
Transform Customer Service in Three Steps
WhatsApp AI Chatbot
The AI-powered chatbot understands your customers' natural language. Approach zero wrong answers with a model tolerant of typos, idioms and abbreviations.
- Natural language understanding (NLU)
- Context tracking — remembers the conversation history
- Improves by learning from every conversation
- Seamless handover to a live agent
Fast Response System
Leave competitors behind with AI infrastructure that responds in an average of 2.4 seconds. Break WhatsApp response time records, prevent customer loss, increase conversion rates.
- 24/7 uninterrupted automatic replies
- Instant answers to frequently asked questions
- Order, shipping and return tracking
- Simultaneous replies to multiple customers
Automatic Catalog Sharing
Automatically share your product catalog via WhatsApp Business API. When a customer asks about a category, AI instantly lists the relevant products. Increase sales conversion by 40%.
- WhatsApp product catalog integration
- Price and stock status update automatically
- PDF catalog and image sending
- Product comparison and recommendations
Not Just Another Bot — A Real Intelligence
Chatopya's AI chatbot infrastructure understands customer questions in context, remembers past conversations, and improves with every interaction. It talks like a human, responds at machine speed.
-
Natural Language Understanding (NLU)
It understands what the customer means; typos, slang and abbreviations are never a problem.
-
No-Code Conversation Flow Builder
Design order, return and appointment scenarios with a drag & drop editor — no coding required.
-
Seamless Handoff to Live Agents
When the bot can't resolve something, it instantly hands the conversation over to an agent with full context.
-
Brand Safety & Banned Word Detection
Sensitive content triggers an instant alert to the admin, protecting your brand reputation.
Automatic Catalog Sharing on WhatsApp
The moment a customer asks about a product, AI automatically lists items from the relevant category on WhatsApp. Prices and stock reflect in real time — sales convert without your team lifting a finger.
-
WhatsApp Business Catalog Integration
Fully compatible product catalog management via Meta's official WhatsApp Business API.
-
Real-Time Stock & Price Updates
Out-of-stock items update automatically, so customers are never given wrong information.
-
PDF & Image Catalog Delivery
Send your prepared PDF catalog or product images to customers with a single click.
-
Order Directly From the Catalog
Customers can place an order right as they browse the catalog and be directed to a payment link.
Instant Answers to Every Question
A 2am order question, a complaint on a public holiday, 500 customers messaging at once — Chatopya AI never slows down. The fastest way to get ahead of the competition: bring your response time to zero.
24/7 Automated Response
Regardless of business hours, your customers are never left unanswered — even at night or on holidays.
Unlimited Simultaneous Conversations
AI infrastructure that can handle thousands of customers at once, not just one agent.
Ready-Made Reply Templates
Instant answers to the most frequently asked questions using pre-defined templates.
Real-Time Analytics Dashboard
Track response times, resolution rates and customer satisfaction live.
Everything You Need in Customer Support
WhatsApp Business API
WhatsApp Business API integration through Meta's official partnership. Full support for green checkmark verification.
Instagram DM Automation
Route the right customer to the right flow with Instagram DM and comment keyword detection.
Proactive Notifications
Shipping updates, order confirmations, appointment reminders — inform customers before they even ask.
Omnichannel Inbox
Manage WhatsApp, Instagram and every channel from a single screen. No message ever slips through.
Customer Satisfaction Tracking
Automatic CSAT survey after every conversation. Instant follow-up for unhappy customers.
Brand Safety
Protect your brand reputation with banned word detection, negative content filtering and instant admin alerts.
Go Live in 3 Steps
No technical knowledge required. Set up your WhatsApp AI chatbot in minutes, automate your customer support.
Connect Your Channels
Integrate WhatsApp Business API, Instagram and other channels in minutes. No technical knowledge needed.
Set Up Flows & Catalog
Create your conversation flows, upload your product catalog, customize ready-made templates.
Go Live
Your AI chatbot goes live instantly. Monitor performance from the Dashboard, intervene when needed.
Do I need technical knowledge to set up a WhatsApp AI chatbot?
No. With Chatopya's drag & drop editor, you can design your conversation flows without writing any code. Average setup time is 1-2 hours.
How does WhatsApp catalog sharing work?
You upload your product catalog to Chatopya via the WhatsApp Business API. When a customer asks about a product, AI automatically lists the relevant items and starts the order flow.
Does the AI chatbot completely replace live agents?
No, it doesn't replace them — it automatically resolves about 85% of conversations. Complex or sensitive cases are handed off to a live agent with full context. Your team only focuses on issues that genuinely need a human.
Which languages does it support?
Turkish, English, Arabic and 50+ other languages are supported. Responses are given automatically based on the customer's language.
Do I need Meta approval for the WhatsApp Business API?
Yes, and as an official Meta partner we provide full support throughout this process. Approval usually completes within 1-3 business days.
Transform Your Customer Support with AI
200+ brands have already automated customer communication with Chatopya AI chatbot. Try it in your own business with a free demo.