Manage Instagram comments and DMs together
During campaigns, questions arrive first as comments under a post and then as DMs. Chatopya shows each post's comments in the panel, starts a DM flow from a comment and answers incoming DMs in the shared inbox with AI and agents.
One flow from comment to DM
Comment tracking
You see every post's comments with its preview in the panel.
Starting a DM from a comment
The commenting user is reached by DM; the conversation is managed in the inbox with your other messages.
AI replies in DMs
Sales questions such as price, stock and shipping are answered from your knowledge base.
Campaign peaks
In busy periods incoming messages are distributed to the team and the bot takes over repeated questions.
Handover to an agent
When the bot cannot solve it the conversation moves to an agent together with its history.
Performance reports
Reach, profile views and follower change are followed in charts.
How does the flow go?
A post goes live
Publish the post, Reel or story from the panel.
Comments arrive
Comments are listed in the panel with the post preview.
Move to DM
You continue with the interested user over DM.
Bot or agent replies
The bot answers from the knowledge base, an agent takes over if needed.
Example: a campaign post
A comment appears under the campaign post: “Price?”
The comment shows up in the panel and you continue with the user over DM. If the price is in your knowledge base the bot answers; if an out-of-scope question such as discount terms comes, the conversation moves to an agent.
Meta rules and limits
Comment and DM functions depend on Meta's Instagram API permissions and rules; Meta can change these rules.
Only Instagram business accounts linked to a Facebook page can be connected.
The bot only answers from the information you add; out-of-scope questions go to an agent.
Frequently asked questions
Can I see comments in the panel?
Yes. Each post's comments are listed in the panel with its preview.
Can a DM be sent to a commenter?
Yes, within Meta's Instagram API rules. The rules and permissions are set by Meta.
Are comments answered automatically?
We do not promise automatic comment replies on this page. Comments are tracked in the panel; automatic answers are given on the DM side by the bot.
How does the AI step into DMs?
The bot answers from the information in Bot Center and leaves a question without a match to an agent.
Let's build the comment-to-sale flow together
In a 30-minute demo we show the product live on your own scenario.