Answer Trendyol customer questions with AI
Chatopya connects to your Trendyol store; it answers customer questions with AI from the information you add and turns orders and shipping status into WhatsApp notifications. A question the bot cannot solve is left to your team without inventing an answer.
What is in the Trendyol integration?
AI answers to product questions
Customer questions are answered from the product, shipping and returns information you add to Bot Center.
Handover to an agent
On a question with no match in the knowledge base the bot does not invent an answer; it leaves the question to the team.
Order notifications
Trendyol orders are listed in the panel; you set which WhatsApp template goes out for order events.
Shipping notifications
When the shipping status changes the customer is informed on WhatsApp.
Single inbox
Conversations on WhatsApp and other channels after Trendyol are managed in the same panel.
Campaign messages
WhatsApp campaigns with approved templates are sent to customers who have given consent.
How is setup done?
Connect the store
Set up the connection in Chatopya with your Trendyol store details.
Fill the knowledge base
Add product, size, shipping and returns information to Bot Center.
Set up notifications
Choose the WhatsApp templates that go out for order events.
Follow the answers
Incoming questions and handed-over conversations show in the panel.
Example: a product question
A customer asks on the product page: “Which sizes does this fit, what is the fabric?”
If size and fabric information is in your knowledge base the AI prepares an answer from it. If not, it does not invent one; the question is left to your team. After the order the customer receives order and shipping notifications on WhatsApp.
Limits you should know
The bot only answers from the information you add; out-of-scope questions go to an agent.
The quality of an answer depends on how complete your knowledge base is.
On WhatsApp you can reply freely within 24 hours after the user writes; after the window closes only Meta-approved template messages can be sent.
Pricing has two items: Chatopya's monthly package fee and Meta's per-message fee.
Frequently asked questions
How are Trendyol product questions managed?
Chatopya answers questions with AI from your knowledge base and leaves what it cannot answer to your team. Orders and shipping status turn into WhatsApp notifications.
Which sources does the AI use?
Only from the information you add to Bot Center. It does not produce information outside it.
What controls prevent wrong answers?
On a question with no match in the knowledge base the bot does not invent an answer and leaves it to the team. Accuracy depends on you keeping the knowledge base current.
How is setup done?
We set up the store connection and bot flows together; no technical team is needed. We show the details in the demo.
Let's connect your Trendyol store together
In a 30-minute demo we show the product live on your own scenario.