Answer e-commerce customer questions with AI
“Where is my parcel?”, “Is it in stock?”, “How do I return it?” keep coming back all day. Chatopya answers these on WhatsApp, Instagram DM and Web Chat from your own information, sends order and shipping notifications on WhatsApp, and leaves the conversation to your team when the bot cannot solve it.
What does it give an e-commerce team?
Automatic answers to common questions
Shipping, returns, product and order questions are answered 24/7 from the information you add to Bot Center.
Order notifications
Orders from your Shopify, Trendyol and Hepsiburada stores are notified to the customer on WhatsApp.
Shipping notifications
When the shipping status changes the customer is informed on WhatsApp, so “where is my parcel” messages decrease.
All channels in one panel
WhatsApp, Instagram DM, Messenger, Telegram and Web Chat conversations are collected in the same inbox.
Handover to a human agent
On a question it does not know the bot does not make up an answer; it leaves the conversation, with history, to an agent.
Campaign messages
Segmented WhatsApp campaigns with approved templates are sent to customers who have given consent.
From customer question to resolution
A customer asks a question
They write on WhatsApp, Instagram DM or the Web Chat window on your site.
The message reaches one panel
Whichever channel it comes from, the conversation shows up in the Chatopya inbox.
The bot prepares an answer
The bot answers from the information you added; if there is no match it leaves the conversation.
An agent takes over if needed
The agent continues having seen the exchange; the team follows all conversations from one screen.
Example: a post-order question
A customer writes on WhatsApp: “When will my order arrive, can I change the carrier?”
The shipping-time information is answered by the bot. A request that needs an action, such as changing the carrier, has no match in the knowledge base; the bot does not invent an answer and leaves the conversation to your agent, who continues with the customer's earlier messages in view.
Limits you should know
The marketplace and Shopify integration carries order and shipping notifications to WhatsApp. We do not promise here to write answers directly to product questions inside a marketplace panel.
The bot only answers from the information you add; out-of-scope questions go to an agent.
On WhatsApp, after the 24-hour window closes only Meta-approved template messages can be sent; order and shipping notifications go out as templates.
Pricing has two items: Chatopya's monthly package fee and Meta's per-message fee.
Frequently asked questions
Does an AI customer agent replace people?
No. The bot answers repeated questions that have a match in the knowledge base; for out-of-scope or action-requiring topics it leaves the conversation to an agent. The aim is to free your team from repetitive messages.
Which e-commerce platforms does it work with?
Shopify, Trendyol and Hepsiburada stores can be connected; orders and shipping status become WhatsApp notifications. Details are on the marketplace integration page.
Can the bot give wrong information?
The bot answers from the information you add to Bot Center and does not invent an answer when there is no match. As long as you keep your knowledge base current, answers rest on that information.
Is it only WhatsApp or are there other channels?
Besides WhatsApp, Instagram DM, Facebook Messenger, Telegram and the Web Chat window on your site connect to the same inbox.
Do I need a technical team to set it up?
No. Panel setup takes about 5 minutes; we set up bot flows and integrations. If your number was never registered with Meta before, Meta's own review time is added.
Let's design your customer communication together
In a 30-minute demo we show a bot and notification flow suited to your store, live.