Answer Instagram DMs with AI
Instagram Direct messages land in Chatopya's shared inbox. Pre-sales questions such as price, stock and shipping are answered by the AI bot; when it cannot, the conversation moves to your agent with its history.
What is in Instagram DM automation?
Shared DM inbox
DMs land in the same panel as your WhatsApp chats; they are distributed to the team so no message is missed.
AI-assisted replies
Frequently asked questions are answered automatically from your own information, 24/7.
Multiple profiles
You switch between the Instagram accounts connected to your organization with one click.
Chat search
You can search chats by username and name.
Handover to a human agent
On a question it does not know the bot does not make up an answer; it leaves the conversation to an agent.
Instagram reports
Reach, profile views and follower change are tracked for 7, 14 and 28-day periods.
Get started in four steps
Connect your account
Add the Instagram business account linked to your Facebook page to Chatopya.
Feed the bot
Add topics such as price, stock, shipping and returns to Bot Center.
Set the handover rules
Set when the bot leaves a conversation to an agent and how it behaves outside business hours.
Follow the replies
Follow DMs and account reports from the same panel.
Example: a pre-sales question
A follower sends a DM: “Do you have this in size M, how many days does shipping take?”
The message lands in the Chatopya inbox. If the answer is in your knowledge base the bot replies at once. If not, it does not make one up and leaves the conversation to your agent, who continues with the full history; if the customer is interested, the conversation can be continued on WhatsApp from the same panel.
Limits you should know
Only Instagram business accounts linked to a Facebook page can be connected; you can switch a personal account to a business account in Instagram settings.
Meta's platform rules apply to Instagram messaging; these rules can change.
The bot only answers from the information you add; out-of-scope questions go to an agent.
Frequently asked questions
How does Instagram DM automation work?
DMs arrive in Chatopya, the bot answers from the information in Bot Center and leaves topics without a match to an agent.
Which Instagram accounts can I connect?
Business accounts linked to a Facebook page. You can connect several accounts to your organization and switch between them with one click.
Do Instagram and WhatsApp get mixed up?
No. Each conversation appears in the same inbox with its own channel tag; Instagram DM rules and WhatsApp's 24-hour and template rules are handled separately.
Can the bot give a wrong answer?
The bot answers only from the information you add and does not invent an answer when there is no match. Keeping your knowledge base current matters.
Let's connect your Instagram DMs together
In a 30-minute demo we show the product live on your own scenario.