An AI sales assistant for your Shopify store
Once your Shopify store is connected to Chatopya, order, payment, shipping and refund events turn into WhatsApp notifications; customer questions are answered by AI and your team takes over when needed.
What is in the Shopify integration?
Event-based notifications
A separate WhatsApp template is chosen for each event: new order, payment received, shipped, partially shipped, cancelled, refund, order updated and delivered.
Answers to customer questions
Product, shipping and returns questions are answered from the information you add to Bot Center.
Pre-sales WhatsApp communication
The customer asks on WhatsApp; the bot answers and an agent takes over if needed.
Return and exchange requests
Return requests are received over WhatsApp and followed in the same panel as order notifications.
Handover to a human agent
On a question it does not know the bot does not invent an answer; it leaves the conversation to an agent.
Campaign messages
WhatsApp campaigns with approved templates are sent to customers who have given consent.
Get started in four steps
Connect the store
Connect your Shopify store to Chatopya; the connection status shows in the panel.
Choose the templates
Choose the WhatsApp template that goes out for each order event.
Feed the bot
Add product, shipping and returns information to Bot Center.
Go live
Notifications go out automatically; questions are answered by the bot and the team.
Example: the post-order process
A customer orders from your Shopify store and then writes on WhatsApp: “When will my order be shipped?”
When the order arrives a WhatsApp notification goes out with the template you set; new ones follow when it is shipped and delivered. If the customer still asks, the bot answers from the shipping information in your knowledge base; if an order-specific action is needed the conversation moves to an agent.
Limits you should know
Notifications are WhatsApp template messages; the templates must pass Meta's approval.
The bot only answers from the information you add; out-of-scope questions go to an agent.
On WhatsApp you can reply freely within 24 hours after the user writes; after the window closes only Meta-approved template messages can be sent.
Pricing has two items: Chatopya's monthly package fee and Meta's per-message fee.
Frequently asked questions
How does Shopify customer communication become automated?
Order events turn into WhatsApp template notifications; customer questions are answered by the bot from your knowledge base and out-of-scope ones go to an agent.
For which Shopify events can notifications be sent?
New order, payment received, shipped, partially shipped, cancelled, refund, order updated and delivered.
How are order and shipping data used?
Order events from Shopify trigger the WhatsApp notifications sent to the customer. The AI produces answers from the information you add.
Who approves the notification templates?
Meta approves WhatsApp templates. We prepare the templates together according to the rules before submission.
Let's connect your Shopify store together
In a 30-minute demo we show the product live on your own scenario.