Answer WhatsApp customer questions with an AI assistant
Chatopya's AI assistant answers questions coming in through the WhatsApp Business API from the information you add. On a topic it does not know it does not make things up; it leaves the conversation to your agent together with a short briefing.
What the WhatsApp assistant does
Automatic answers to common questions
Shipping, returns, product and order questions are answered 24/7 from the information you add to Bot Center.
Bot briefing
When a conversation moves to an agent, a summary of the topic and the customer's mood, intent and urgency appear on the agent's screen.
No-code conversation flows
Scenarios such as order requests or returns are designed in a drag-and-drop flow editor without coding.
Handover to agent and back
An agent takes over a conversation with one click; the bot is switched off for that conversation meanwhile. When done the agent ends it.
Sending template messages
When the 24-hour window has closed you can reach the customer again with Meta-approved templates.
Catalog sharing
When a customer asks about a product category the related products are listed on WhatsApp.
How is setup done?
Apply for the WhatsApp Business API
Chatopya carries out the Meta Business verification and number connection on your behalf.
Fill the knowledge base
Add your product, shipping and returns information to Bot Center.
Set up the flows
We design the required scenarios together in the flow editor.
Go live
The bot answers, your agent takes over when needed.
Example: a defective-product message
A customer writes on WhatsApp: “The product in my order arrived defective, I want to return it.”
The bot receives the customer with understanding, offers return and exchange options and asks for a photo of the defective product. It then leaves the conversation to an agent; the agent's screen shows a summary of the issue, the customer's mood, intent (return/cancel) and an urgency score. The agent takes over and the bot is switched off for that conversation.
Limits you should know
On WhatsApp you can reply freely within 24 hours after the user writes; after the window closes only Meta-approved template messages can be sent.
The bot only answers from the information you add; out-of-scope questions go to an agent.
Pricing has two items: Chatopya's monthly package fee and Meta's per-message fee.
Frequently asked questions
What is the WhatsApp Business API?
Unlike the WhatsApp Business app on a phone, it is Meta's infrastructure that lets businesses message from a multi-user panel and with automation. The application is made through a Meta-approved solution partner.
How does the AI produce an answer?
From the information you add to Bot Center. On a question with no match it does not make up an answer and leaves the conversation to an agent.
How does handover to an agent work?
When the bot meets an out-of-scope question or when your agent takes the conversation over. The agent sees the whole exchange and the summary prepared by the bot.
How are WhatsApp message fees calculated?
Meta charges per template message depending on its category; part of the replies inside the 24-hour window are free. Chatopya's package fee is separate. Current amounts are on the pricing page.
How long does setup take?
Panel setup takes about 5 minutes; we set up the bot flows and integrations. If your number was never registered with Meta, Meta's own review time is added.
Let's set up your WhatsApp assistant together
In a 30-minute demo we show the product live on your own scenario.